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HVAC Parts Counter Representative

Below is a job description for our Parts Counter Representative. 

Job Title: HVAC Parts Counter Salesperson

Reports To: Area General Manager - Parts FLSA

Status: Non-exempt


SUMMARY: Under the supervision of the Area General Manager - Parts, the Counter Salesperson oversees the operations of the counter direct purchases through the store. This position is responsible for meeting sales goals, by providing excellent customer service to foster positive relationships, while maintaining existing customers and developing new customers.


ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability, and physical demands required.


  • Service customers at the counter by taking orders and entering them into the system accurately

  • Follow company pricing and credit guidelines

  • Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items as well as new products

  • Promote and sell overages, damaged and discontinued items

  • Drive sales activity through outbound sales calls as directed by management

  • Participate in company-sponsored sales promotions

  • Attend product knowledge meetings as required by management

  • Quickly solve customer problems

  • Retrieve orders from warehouse quickly and accurately

  • Pulling, filling, packing and setting up orders for delivery and pickup

  • Communicate positively with supervisors, sales staff, Team members and customer to coordinate deliveries/ pick-up

  • Maintain the ability to determine the status of an order at any given time

  • Accurately use order entry, computerized systems and other technologies as required

  • Participate in scheduled physical inventory and weekly cycle counts

  • Keep merchandising and counter areas clean and welcoming

  • Keep store inventory stocked; remove or add inventory items to stimulate impulse sales; remove discontinued items from the sales floor

  • Ability to support with warehouse duties including forklift loading/unloading, receiving inventory, stocking inventory, etc.

  • Performs all other duties as assigned




  • Customer Focus- Ability to put the customer FIRST. Dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust andrespect.

  • Active Listening- Gives full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Communication- Able to inform orally and in writing, with clarify and good effect. Understands clearly and quickly when instructions or orders are received. Judges what information is important and what is not, and what should be communicated, how, to whom and when.

  • Time Management- Uses time effectively and efficiently. Values time. Concentrates efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities.

  • Problem Solving- Refers to the ability to solve difficult problems with effective solutions.




  • Education and/or Experience- High School Diploma (or GED or High School Equivalence Certificate required). 1-2 years of HVAC retail/wholesale experience required. 3-5 years selling or retail experience preferred.

  • Language Skills- Ability to read, analyze, and interpret documents in English. Ability to respond to common inquiries or complaints from customers (internal and external). Ability to effectively present information to management. Ability to interact clearly and effectively, in both written and oral communication with supervisor, customers, co-workers, vendors, etc.

  • Mathematical Skills- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

  • Computer Skills- To perform this job successfully, an individual should be proficient in personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc. This role requires an intermediate level of knowledge of Microsoft Office. FACTs experience is a plus.

  • Other Qualifications- Forklift certification or ability to get certified within first 30 days is preferred.




While performing the duties of this job, the individual must be able to remain in a stationary position for 70 percent of the time while operating their computer and performing office work. The individual needs to move about inside the office and storefront. They operate motorized equipment and machinery, such as forklifts. They constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, fax machine, and computer printer and warehouse equipment such as hand trucks, box cutters, and tape dispensers. They must be able to exchange accurate information with customers and others in the office while interacting. The employee must regularly lift and/or move up to 25 pounds, occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception. The individual must be capable of reviewing their work for errors and making adjustments as necessary.




While performing the duties of this job, the individual normally works in an office with controlled climate. The noise level in the office work environment is usually low to moderate. This individual will frequent the warehouse where conditions are controlled by the weather and will occasionally be exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles and toxic or caustic chemicals. The noise level in the warehouse work environment is usually moderate. The individual may operate a forklift if certified.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability, and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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