Controls Application Engineer

JOB TITLE:      Controls Application Engineer

REPORTS TO: General Manager - Controls

FLSA STATUS: Exempt

 

SUMMARY:

Under the supervision of the General Manager - Controls, the Controls Application Engineer designs software programs for controls related to a specific HVAC system to improve functionality. This position provides technical advice and expertise on specific controls to support our customers. The Controls Application Engineer frequently assesses the functionality of the program to maximize the unit’s capability to the customer’s satisfaction. The Controls Application Engineer may supervise and coordinate the activities of the Controls Technicians.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability, and physical demands required.

 

• Gathers information from customers on their needs and designs and develops a software program for controls that match their needs.
• Assures the program continues to work properly, while making recommendations for future testing, upgrades and maintenance.
• Frequently dials in through a cradle point to troubleshoot issues.
• Confers with General Manager - Controls to develop methods and procedures to increase productivity, sales, expand markets, and promote business.
• Works directly with the service coordinator, providing guidance when needed as scheduling, invoicing and billing issues arise
• Provides technicians with assistance in performing difficult or complicated duties.
• Attends company meetings to exchange product information and coordinate work activities with other departments.
• Coordinates safety training and professional development for the Team.
• Performs all other duties as assigned.

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COMPETENCIES:

 

• Computer Skills – Needs to be highly knowledgeable about how to use computers and software. Programming is a huge part of the job, making it important for them to know how to program and code.

• Time Management- Uses time effectively and efficiently. Values time. Concentrates efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities.

• Quality Management- Provides the highest quality products and services which meet the needs and requirements of internal and external customers. Commits to continuous improvement through empowerment and management by data, open to suggestions and experimentation.

• Active Listening - Gives full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Managing Customer Focus- Promotes customer focus. Establishes customer service standards. Provides training in customer service delivery. Monitors customer satisfaction. Develops new approaches to meeting customer needs.

• Curiosity – Innovative and always trying to figure out how things work. Exploring new technologies and developing their own is a central part of the job. Problem solver.

• Organization- Marshals resources (people, funding, material, support) to get things done. Can orchestrate multiple activities at once to accomplish a goal. Uses resources effectively and efficiently. Arranges information and files in a useful manner.

 

EXPERIENCE AND REQUIREMENTS:

• 2- or 4-year degree from an accredited trade school, college, or university preferred.

• Minimum 5 years of leadership experience.

• Programming knowledge and certifications, Tridium/Niagara, CPT a plus

• Configuration knowledge of Wattmaster and AAON TS Mini Controller a plus

• Clean driving record.

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

While performing the duties of this job, the individual must be able to remain in a stationary position for 60 percent of the time while operating their computer and performing office work. The individual needs to frequently move about inside tight and cramped space. They constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, fax machine, and computer. They must be able to exchange accurate information with customers and others in the office while interacting. The employee must regularly lift and/or move up to 50 pounds, occasionally lift and/or move up to 100 pounds. The individual must be capable of reviewing their work for errors and making adjustments as necessary.

This position works in various settings, with some outdoor exposure during the day. The noise level in the work environment is usually low to moderate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.